Editorial information: DEAR TRAVEL TROUBLESHOOTER,
Thank you for reaching out to us regarding your recent Airbnb booking in Las Vegas. It has come to our attention that the host did a bait and switch, sending you to a different address than the one listed on the property listing. The new location was not clean and did not meet the standards of the original listing, and you felt unsafe.
We apologize for the inconvenience and stress this has caused you. We have reviewed your case and it appears that Airbnb has agreed with you. They have offered to cover your hotel expenses during your stay.
Please follow up with Airbnb's customer support to ensure that you receive the compensation you are entitled to. We hope this resolution will help make your trip more enjoyable.
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Thank you for reaching out to us regarding your recent Airbnb booking in Las Vegas. It has come to our attention that the host did a bait and switch, sending you to a different address than the one listed on the property listing. The new location was not clean and did not meet the standards of the original listing, and you felt unsafe.
We apologize for the inconvenience and stress this has caused you. We have reviewed your case and it appears that Airbnb has agreed with you. They have offered to cover your hotel expenses during your stay.
Please follow up with Airbnb's customer support to ensure that you receive the compensation you are entitled to. We hope this resolution will help make your trip more enjoyable.
← →
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DEAR TRAVEL TROUBLESHOOTER: I booked an Airbnb in Las Vegas recently. Just before I checked in, the host did a bait and switch, sending me to a different address from the one on the property listing. The new location was not clean and not comparable to the original listing. I also felt unsafe._______
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